Claims
For transport damage or discrepancy with the confirmed order, contact us within 48 hours of receipt with a description and photos.
Returns
Due to the nature of tobacco products, returns with opened or damaged packaging are generally not accepted except when a defect is confirmed.
- Keep original packaging until inspection
- Do not use the product if you suspect a defect
- Email info@cigaro.com with your order number
Contact
For any claim use the contact form or email. We respond within 2 business days on working days.
